Terms & conditions

By entering our website www.valery.com.co the user and / or buyer agrees to abide by the General Terms and Conditions, along with all other policies and principles thereof. We recommend you read and understand this section before placing your order.

THE PERSON THAT DOES NOT ACCEPT THESE TERMS AND CONDITIONS, WHICH HAVE A COMPULSORY AND BINDING NATURE FOR THE PURCHASER AND / OR USER, SHALL REFRAIN FROM USING THE SITE AND / OR THE SERVICES HERE OFFERED.

RESTRICTIONS OF USE

The contents of the website www.valery.com.co are the exclusive property of CONFECCIONES VALERY LTDA,   owner of the VALERY LINGERIE brand, including reproductions of articles, graphic design, logos, images, texts, illustrations, photographic advertising, or procedures analogous to photography. , audiovisual production, trademarks and other distinctive signs, in any of the programming languages ​​used or usable, as well as all software for the operation and development of the website.

VALERY LINGERIE is a registered trademark in Colombia and the Rest of the World of Property of CONFECCIONES VALERY LTDA under international intellectual property laws and in particular the provisions contained in Decision 486 of the Andean Community of Nations.

The reproduction, distribution, communication to the public, making available to the public, transformation, assignment and any other act or mode of exploitation, in any digital or physical format that has not been expressly authorized by VALERY LINGERIE , are expressly prohibited, penalty of legal actions that may take place.

In the case of data or content shared and / or provided by the user to the website, the user grants VALERY LINGERIE the non-exclusive right, free of copyright and / or intellectual property, in a perpetual, irrevocable and fully transferable manner to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.

COLORS

We make an effort so that the colors of the garments in the site www.valery.com.co are as close as possible to their real color, however, the color of the garments on the screen may be subject to variations depending on the quality of the garments. monitor of your computer, the video card, or the lighting of the place where you are watching it. VALERY LINGERIE can not guarantee that the colors on your monitor exactly match the actual ones.

ACCEPTANCE OF TERMS AND CONDITIONS

By accessing and using the website www.valery.com.co you agree that the purchases are subject to the Terms and Conditions published on the site, and all applicable laws shall govern and be interpreted in accordance with Colombian laws.

To make a change the product must be in perfect condition, clean, unused, with labels and tags. Changes of products for personal use (panties, thongs), jewelry, costume jewelery, personal care products and cosmetics are not allowed.

The change of a product can be made up to fifteen (15) days after your purchase (billing date).

HOW TO MAKE A CHANGE?

Products received after the allowed period will be returned to the customer and the additional shipping fee will be charged.

You must leave an email with a photo copy of the invoice and photo of the product notifying why the change.

After approval, we will notify you and the balance will be charged to be redeemable in the following 6 months, if you have any questions do not hesitate to contact our phone lines or email contacto@valery.com.co

WARRANTY POLICIES

To make a product return by guarantee the garment can be used, without tags and without labels. The products will have a warranty of two months from the date of purchase. The product must not be modified by the buyer or altered from its original condition, it must also be in good condition and clean.

SHIPPING POLICIES

 The shipment can take up to 8 business days depending on the destination.

REFUND OF MONEY

Through transfer: it is done approximately within thirty (30) business days after receiving the product in our warehouse. Through reversal of payment: thirty (30) business days after receiving the product in our warehouse.

For security reasons, the best option will always be to reimburse the money to the same account that originated the transaction or who made the purchase, that is, who is registered on the website and the registration made in the billing.

RIGHT OF RETRACT

In accordance with the right of withdrawal enshrined by law 1480 of 2011 art. 47 , the maximum term to exercise this right is 5 working days from the delivery of the goods or when you received the product. The product must be returned in the same condition in which you received it, it must be in perfect condition, that is, unused, clean, with the labels and tags. Transportation costs and others, incurred in the return of the product to the facilities of CONFECCIONES VALERY LTDA . They will be assumed by the user.

In case all the mentioned conditions are met,

CONFECCIONES VALERY LTDA will refund the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 calendar days.

According to numeral 7 of article 47 of law 1480, personal property (panties, thongs, boxers, shorts or socks), jewelery, personal care products and cosmetics are excepted from the right of withdrawal.

To manage the return of a product by the law of retraction you must do so through our mail ( contacto@valery.com.co) following these steps:

Make the exchange / return request and send it to our email contacto@valery.com.co

Then you must send the product to the address in Bogotá Cl 70d # 106ª 24 in the name of CONFECCIONES VALERY, where the status of the product will be validated; Remember that you must arrive with labels and stickers, unused, clean and in perfect condition (original packaging). If the product does not comply with the return conditions, we will inform you by email of the reason why we did not return the product and send the product back to the initial delivery address.

The product must be properly packed. Use the same packaging in which you received the order or a different one that protects the product during the transportation process.

** In this case the shipping cost is on your own **.

YOU ACCEPT TO RECEIVE PHYSICAL MAIL

The user and / or customer agrees to receive material other than the product and / or merchandise selected for purchase, such as advertising, magazines and / or brochures with the releases of the latest collections, and in general advertising material

If you have any questions, please contact the Customer Service area at 57 – 3022440 Bogotá (Monday through Friday from 8:30 am – 5:30 pm or via email ( contacto@valery.com.co ).

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